Privacy policy and personal data protection
Last update : 05 August 2026
At Sim4All, we place great importance on protecting your privacy and personal data. This privacy policy explains what information we collect, how we use it, how long we retain it, and what your rights are in accordance with the General Data Protection Regulation (GDPR).
1. Data controller
The data controller is:
Sim4All
Rue de Lexhy 153
4347 Fexhe-le-Haut-Clocher
Belgique
Email: info@sim4all.be
2. Personal data collected
Depending on your use of our site, we may collect the following information:
SimCenter bookings
When making a reservation through our Amelia system:
- First and last name
- Email address
- Phone number
- Reservation date and time
- Information required to organize your session
WooCommerce orders
When making a purchase on our online store:
- First and last name
- Billing address
- Shipping address (if applicable)
- Email address
- Phone number
- Ordered products
- Order history
Payments
Payments can be made via:
- Credit card
- Apple Pay
- Google Pay
- Bank transfer
- On-site payment
Banking information is never stored on our servers. It is securely processed by our payment providers.
Contact form
When you contact us via our form, we collect:
- Last name
- Email address
- Subject
- Message content
This information is used solely to respond to your request.
Creating a customer account
When you create an account on our store, we record:
- Last name
- Email address
- Password (encrypted)
- Order history
3. Purposes of processing
Your data is used only within Sim4All activities to:
- manage your bookings;
- process your orders;
- ensure the follow‑up of your purchases;
- respond to your contact requests;
- manage your customer account;
- comply with our legal, accounting and tax obligations;
- improve our services.
We do not use your data for commercial purposes without your consent.
4. Cookies
Our site uses cookies to ensure its proper functioning.
We use, in particular:
- essential technical cookies;
- functional cookies ;
- security cookies ;
- the cookies necessary for the operation of WooCommerce and your cart.
Consent management is provided by CookieYes, which allows you to accept, reject or customize the cookies used on our site.
5. Data sharing
Your personal data is never sold.
They can only be shared with providers necessary for the operation of our services, notably:
- WooCommerce (store management) ;
- Amelia (booking management) ;
- our payment provider ;
- our host ;
- our email service provider.
These providers only process the data necessary for the execution of their services.
6. Retention period
Data is retained only for the period necessary for its processing.
for illustration purposes :
- bookings: duration necessary for their management and administrative follow‑up ;
- orders: in accordance with applicable accounting and tax obligations ;
- contact messages: for the duration necessary to process your request ;
- customer accounts: until they are deleted by the customer or in accordance with legal obligations.
7. Security
Sim4All implements appropriate technical and organizational measures to protect your data against any unauthorized access, loss, alteration or disclosure.
Exchanges with our site are secured using the HTTPS protocol.
8. Your rights
In accordance with the GDPR, you have, among others, the following rights:
- right of access;
- right to rectification;
- droit d’effacement (“droit à l’oubli”) ;
- right to restriction of processing;
- right to object;
- right to data portability.
To exercise these rights, you can contact us at:
We will respond to your request as soon as possible, in accordance with the applicable regulations.
9. Protection of minors
Our services are not specifically intended for persons under 16 years old without the permission of a legal representative.
10. Changes to this policy
This privacy policy may be updated to reflect legal developments or changes to our services.
We invite you to review it regularly.
11. Contact us
For any question regarding this privacy policy or the processing of your personal data, you can contact us:
Sim4All
Rue de Lexhy 153
4347 Fexhe-le-Haut-Clocher
Belgique
At Sim4All, protecting your data is a priority. We are committed to handling your information with transparency, security, and in compliance with current regulations.